5 Reasons to Provide Live Chat Tech Support in Orange County

5 Reasons to Provide Live Chat Tech Support in Orange County

Many organizations assume that providing live chat while offering tech support in Orange County is a choice. But we think it’s a necessity. How? Let’s take an example. Imagine walking into a grocery store and finding no support staff to help you find the stuff you need. Sounds horrible, right? In such a situation, a customer will just go to another store and the first grocery store will lose a customer. The case is the same in tech support. If the customer can’t reach a qualified person to resolve a glitch instantly, you will lose a customer.

If you are still not convinced on why offering live chat as a part of tech support in Orange County is essential then the below-mentioned points might help you.

    • Quicker Option

Live chat is a quicker option for the customer to reach you and for you to reach the customer. When you have a chat session with the customer, you can not only solve their IT glitches, but you can also sell your services to the customers. You can also get their approval to buy a service much quicker than an email because the decision-making process is quite fast when the customer is getting quick service.

    • No Wait Times

Live chat while providing tech support in Orange County is also essential because it lets your customers get the answers they need without waiting. Unlike a call, they don’t have to wait for a tech support provider to get some advice. It’s the opposite, the tech expert can resolve multiple issues at once and the time needed to solve a problem is just a few minutes.

    • One Time Deal

Customers don’t like to repeat their problem repeatedly, and while using live chat, they don’t have to. Even if a problem is not solved by one expert, the other can come in, read the issue in the chat box and offer a solution without even the need to consult the first expert. It makes your tech support in Orange County more efficient.

    • No Disturbance

A benefit of using live chat for providing tech support in Orange County is that the customer can avail it at any time of day or night without disturbing the people in his or her household (which might happen on a phone call). The email also assures no disturbance, but it’s not that quick as a customer might have to wait for 24 hours to get a response.

    • Easy Record Keeping

Finally, live chat is a useful tool for a company as well as the customer because every conversation is recorded at both ends and this conversation can be accessed if a similar problem occurs in the future. Easy record keeping also helps a company to exactly count the time taken to resolve the issue by eliminating time spent in pleasantries.

Are you aware of more cool reasons to provide live chat during tech support in Orange County? Do let us know in the comments below!

Tags: Tech Support in Orange County

3 Things to Do Before Phoning Tech Support in Orange County

3 Things to Do Before Phoning Tech Support in Orange County

Do you have the habit of calling an expert on tech support in Orange County regarding every little issue? Want to get rid of this habit? If so, you should learn about 3 things you should do before calling the service provider. Here you go.

    • Understand the Nature of the Problem

You should try to understand the nature of the problem by reading the error message and finding out what it means because different error codes have different meanings. For instance, if the HTTP code is in the 400s, it means that there was a problem with client request and if it’s in 500s, it means that the problem is on a remote server.

    • Learn About Its Reach

Another thing that must be done before phoning tech support in Orange County is to know whether the problem or error is showing up on all computer devices in the vicinity or just your device. If the problem is in one device, a simple solution could be changing the browser. In contrast, if the IT issue like low internet speed is plaguing almost all computing devices in the vicinity then you can try options like doing a speed test or clearing the cache.

    • Check Internet

You also need to check whether the problem is with ISP or the internet. You can use a tool like tracers that can tell you the path a data packet takes from a computer device to the endpoint like the URL of the hosted application. It can also help you to know how long each hop from router to router takes. Sometimes the time taken would be more simply because of large physical distance between routers so you shouldn’t worry about that. Hang on, you can be worried if the time increases for all future hops between one router to the other.


All in all, there are many things you can do to diagnose and solve an IT issue. Doing so will not only lessen your dependence on tech support in Orange County, but it will also save your time as you will be able to save time. Even if you can’t solve the problem yourself, the steps above will help you to gather valuable data that can be used by an expert on tech support in Orange County, so the aforementioned steps would not be a waste in most cases.

Tags: Tech Support in Orange County