Do you have the habit of calling an expert on tech support in Orange County regarding every little issue? Want to get rid of this habit? If so, you should learn about 3 things you should do before calling the service provider. Here you go.

    • Understand the Nature of the Problem

You should try to understand the nature of the problem by reading the error message and finding out what it means because different error codes have different meanings. For instance, if the HTTP code is in the 400s, it means that there was a problem with client request and if it’s in 500s, it means that the problem is on a remote server.

    • Learn About Its Reach

Another thing that must be done before phoning tech support in Orange County is to know whether the problem or error is showing up on all computer devices in the vicinity or just your device. If the problem is in one device, a simple solution could be changing the browser. In contrast, if the IT issue like low internet speed is plaguing almost all computing devices in the vicinity then you can try options like doing a speed test or clearing the cache.

    • Check Internet

You also need to check whether the problem is with ISP or the internet. You can use a tool like tracers that can tell you the path a data packet takes from a computer device to the endpoint like the URL of the hosted application. It can also help you to know how long each hop from router to router takes. Sometimes the time taken would be more simply because of large physical distance between routers so you shouldn’t worry about that. Hang on, you can be worried if the time increases for all future hops between one router to the other.


All in all, there are many things you can do to diagnose and solve an IT issue. Doing so will not only lessen your dependence on tech support in Orange County, but it will also save your time as you will be able to save time. Even if you can’t solve the problem yourself, the steps above will help you to gather valuable data that can be used by an expert on tech support in Orange County, so the aforementioned steps would not be a waste in most cases.

Tags: Tech Support in Orange County
Categories: IT Security, Microsoft Exchange