5 Reasons to Provide Live Chat Tech Support in Orange County

5 Reasons to Provide Live Chat Tech Support in Orange County

Many organizations assume that providing live chat while offering tech support in Orange County is a choice. But we think it’s a necessity. How? Let’s take an example. Imagine walking into a grocery store and finding no support staff to help you find the stuff you need. Sounds horrible, right? In such a situation, a customer will just go to another store and the first grocery store will lose a customer. The case is the same in tech support. If the customer can’t reach a qualified person to resolve a glitch instantly, you will lose a customer.

If you are still not convinced on why offering live chat as a part of tech support in Orange County is essential then the below-mentioned points might help you.

  • Quicker Option
  • Live chat is a quicker option for the customer to reach you and for you to reach the customer. When you have a chat session with the customer, you can not only solve their IT glitches, but you can also sell your services to the customers. You can also get their approval to buy a service much quicker than an email because the decision-making process is quite fast when the customer is getting quick service.

  • No Wait Times
  • Live chat while providing tech support in Orange County is also essential because it lets your customers get the answers they need without waiting. Unlike a call, they don’t have to wait for a tech support provider to get some advice. It’s the opposite, the tech expert can resolve multiple issues at once and the time needed to solve a problem is just a few minutes.

  • One Time Deal
  • Customers don’t like to repeat their problem repeatedly, and while using live chat, they don’t have to. Even if a problem is not solved by one expert, the other can come in, read the issue in the chat box and offer a solution without even the need to consult the first expert. It makes your tech support in Orange County more efficient.

  • No Disturbance
  • A benefit of using live chat for providing tech support in Orange County is that the customer can avail it at any time of day or night without disturbing the people in his or her household (which might happen on a phone call). The email also assures no disturbance, but it’s not that quick as a customer might have to wait for 24 hours to get a response.

  • Easy Record Keeping
  • Finally, live chat is a useful tool for a company as well as the customer because every conversation is recorded at both ends and this conversation can be accessed if a similar problem occurs in the future. Easy record keeping also helps a company to exactly count the time taken to resolve the issue by eliminating time spent in pleasantries.

    Are you aware of more cool reasons to provide live chat during tech support in Orange County? Do let us know in the comments below!

3 Things to Do Before Phoning Tech Support in Orange County

3 Things to Do Before Phoning Tech Support in Orange County

Do you have the habit of calling an expert on tech support in Orange County regarding every little issue? Want to get rid of this habit? If so, you should learn about 3 things you should do before calling the service provider. Here you go.

  • Understand the Nature of the Problem
  • You should try to understand the nature of the problem by reading the error message and finding out what it means because different error codes have different meanings. For instance, if the HTTP code is in the 400s, it means that there was a problem with client request and if it’s in 500s, it means that the problem is on a remote server.

  • Learn About Its Reach
  • Another thing that must be done before phoning tech support in Orange County is to know whether the problem or error is showing up on all computer devices in the vicinity or just your device. If the problem is in one device, a simple solution could be changing the browser. In contrast, if the IT issue like low internet speed is plaguing almost all computing devices in the vicinity then you can try options like doing a speed test or clearing the cache.

  • Check Internet
  • You also need to check whether the problem is with ISP or the internet. You can use a tool like tracers that can tell you the path a data packet takes from a computer device to the endpoint like the URL of the hosted application. It can also help you to know how long each hop from router to router takes. Sometimes the time taken would be more simply because of large physical distance between routers so you shouldn’t worry about that. Hang on, you can be worried if the time increases for all future hops between one router to the other.

    Conclusion

    All in all, there are many things you can do to diagnose and solve an IT issue. Doing so will not only lessen your dependence on tech support in Orange County, but it will also save your time as you will be able to save time. Even if you can’t solve the problem yourself, the steps above will help you to gather valuable data that can be used by an expert on tech support in Orange County, so the aforementioned steps would not be a waste in most cases.

Why Outsourced IT Support in Costa Mesa is Better than In-House Support?

Why Outsourced IT Support in Costa Mesa is Better than In-House Support?

Like many other business owners, if you are confused about whether Outsourced IT Support in Costa Mesa is good for you then you will find the right answer here. We are analyzing why outsourcing is a better option than building in-house teams and why outsourcing to a company that is situated in a third world country is not a bright idea. Have a look at all the strong points we have accumulated here and make the decision wisely.

 

Why is Building In-House Teams Not a Good Option?

First of all, you need to understand that why you need to trust Outsourced IT Support in Costa Mesa rather than building an in-house team for the same functions. Well, the obvious reason is that IT support is not a core function is a business so you should not spend too much time, money and effort in building it up.

Some other reasons for not building an in-house team for IT support are:

  • You will need to spend a lot of time, effort and money on locating talented employees and then luring them to work for you.
  • Even if you have found excellent employees, you will need to train them constantly so that they understand the ever changing IT needs of your company.
  • You will also need to pay compensation and many other benefits to the employees. You will also need to pay them consistently even if they are not working like when they take vacations, leaves or it’s a national holiday.
  • It is essential to provide an in-house employee a physical workspace, which can be problematic as the rents are sky high these days.
  • You will need to invest in equipment like phone, computer, copier, fax machines, internet access and pay the telecommunications costs such as inbound toll-free calls and phone line.

 

Now that we have analyzed why establishing an in-house team is not a good idea, let’s have a look at why Outsourced IT Support in Costa Mesa is an awesome option.

  • The expertise level of the employees would be much higher. And you can have access to various brains instead of just one.
  • You don’t need to pay any extra benefits to the IT experts who are not working in-house.
  • The cost of packages they provide is usually far lesser than the money spent on maintaining an in-house team.
  • You get to have round the clock and emergency support services. This means your technological glitches will be solved even at 3 in the morning.
  • You can get expert IT advice on upgrading your systems without spending a lot of money.
  • Conducting IT audits will become easier as experts would be on hand to do it anytime you want to get it done.
  • Awesome customer support would be rendered by the outsourcing company as they will want to retain you.
  • You can get access to customized packages in which you pay for only the services you need rather than paying for services you might never need.

Why Outsourced IT Support in Costa Mesa is better than off-shore IT Support?

You should trust Outsourced IT Support in Costa Mesa instead of trusting an outsourcing partner who has resources based in a third world country because of the following reasons:

  • There can be language and cultural differences between your staff and resources situated in other countries.
  • You can’t expect an expert to visit your site in times of emergency.
  • In many cases, the so-called experts in the third world countries would give you scripted answers instead of actually solving your problem.
  • You may not be able to get 24 by 7 support due to the time difference.

All in all, it can be said that Outsourced IT Support in Costa Mesa is way better than in-house teams and outsourcing to a third world country as you get the support you deserve without emptying your pockets. The quality and expertise level will also be beyond your expectations if you hire experts who have got real exposure to IT issues and a quick thinking mind that devises solutions in a perfect manner.

How To Make IT Support in Costa Mesa Work Best for You

How To Make IT Support in Costa Mesa Work Best for You

If you have decided to hire the services of a company providing IT Support in Costa Mesa, you must realize that you are making an investment that would pay off nicely if you just put some effort into it. No matter how good the outsourcing provider is, it’s your responsibility to guide them and keep an eye on them to ensure that you are getting the support you deserve and paid for. Here is a list of a few tactics that will help you to ensure that IT Support in Costa Mesa is working bets for you.

  • Communicate Your Goals: The first thing you need to do after hiring an outsourcing partner is to communicate what you expect from them. If you want monthly upgrades or quarterly IT audits, you need to communicate that rather than expecting the service provider to read your mind.
  • Create a Strategic Plan: It is also advised that you have a meeting with the key people of the service provider and create a strategic plan on when and how the IT services would be delivered to you. By taking this step you are doing yourself a favor as you will just need to ensure that the plan is followed.
  • Read the Reports: A good provider of IT Support in Costa Mesa would ensure that you are sent regular reports of the work that was done for you and how successful it was. You should make the time to see whether the reports are genuine or not. You should also ensure that there is an improvement in the results like the time taken to resolve the same IT glitch is reduced over time.
  • Talk About Finances: When you are spending money to recruit a service provider, you should always expect a good return. See where your money is going and stop the wastage. For instance: If an old server is taking up the time of the IT support providers, maybe you need to buy a new server. It is also wise to keep an eye on invoices to detect any and all hidden costs.
  • Keep Communication Open: You should also remember to keep the communication lines open at all times so that if crucial decisions need to be made by IT Support in Costa Mesa, the service provider can consult you on that. For instance, if a printer needs to be replaced that would cost you extra money, you should be reachable to take a decision on whether you can afford the cost or not.
  • Involve Key People: Finally, you should remember to involve the finances and the top managerial employees on what you are paying for IT Support in Costa Mesa and what services you are getting. They might help you to make the most out of the investment by highlighting areas you are not focusing on.
  • For example: If the service provider is offering free training for your staff and you are not availing it yet, your managers would point out that availing it is a good idea.  
Why is Office 365 Migration Gaining So Much Popularity?

Why is Office 365 Migration Gaining So Much Popularity?

If you want to change the way your business operates, a key thing would be to keep up with technological changes and opt for efficiency boosts like Office 365 Migration. Office 365 is a state of the art enterprise IT environment that has the potential to change the way your business works. To know the details of why Office 365 Migration is gaining so much popularity, you should have a look at the valid points we have mentioned here.

  1. Cloud Access: The first thing that makes Office 365 migration a really smart idea is that it doesn’t need to be integrated with your company’s servers. You can directly integrate it with cloud and save the extra maintenance costs that you would have spent while associating it with local servers. Your data will be safe thanks to Office 365 Trust Center.
  2. Expansion Option: The thing we like best about this technological marvel is that it grows with the growth of your business. So, you only have to pay for what you are getting. If your organization is growing rapidly, you can opt to pay for the additional services and data storage that you require. OneDrive for Business is a perfect place to get a lot of space at reasonable costs and avoid the headache of purchasing hard drives.
  3. Easy Accessibility: Your employees or your colleagues will have the power to access company date from anywhere at any time. It will end up making them more productive as they would be able to work from home or on the go by using mobiles, tablets, and laptops. As the security measures are up to the mark, there is barely any scope for a cyber attack.
  4. One Time and Short Task: If you hire an expert like TechHeights to handle the migration process, it can be very easy, uncomplicated and swift no matter which storage tools you are using at the moment. It’s also a one-time task as Microsoft offers consistent updates to the technological tool which negates the need for data migration forever.
  5. Streamlined Workflows: When you are using OnlineOffice 365, the workflow would improve considerably and be more collaborative because it includes a complete MS Office productivity suite online. It means that you and your teams will be able to edit, improvise or comment on documents in real time without even downloading the documents.

Apart from the above reasons, Office 365 is recommended because it gives you access to bug fixes, top of the line data loss prevention, instant updates, etc. Well, the list really is endless. So why don’t you initiate the migration process and see for yourself? You are also free to mention the benefits we missed out on by commenting on this blog.

What is Microsoft Office 365?

What is Microsoft Office 365?

Microsoft Office 365 is a subscription plans that includes access to a range of Office applications as well as other productivity services enabled over the Internet, or cloud services. Microsoft Office 365 is promoted as a great solution for organizations of all sizes. This special program is made up of cloud versions of:

• Microsoft Exchange Server
• Microsoft SharePoint
• Microsoft Lync Server

Some Office 365 subscriptions can also include access to other platforms like Microsoft Office Professional Plus and the Microsoft Office Web Apps.

This range of different products can make comprehensively covering the migration process a real challenge for the untrained worker.

The Microsoft Office 365 Migration

When migrating to Microsoft Office 365, there are a myriad factors to consider. It is well known that organizations who transition to Microsoft Office 365 can save money. However, the migration process from an established infrastructure to a cloud environment can be confusing and difficult without the right guidance and help.
Luckily, the team at Tech Heights can make the Microsoft Office 365 transition an easy one. Our team can offer a range of services that will get your organization up and running with Microsoft Office 365 in no time! Our services include:

• Setting up Office 365 subscription
• Modifying MX records
• Add additional required DNS records
• Integrating Office 365 with your existing organization
• Migrating mailboxes to Office 365 from your existing accounts
• Planning your network bandwidth requirements to ensure you are supported
• Fine tune any performance issues

Business owners understand that technology can offer a wide range of benefits that help the business grow and employees to be more productive. However, if this technology cannot be properly implemented, it offers no benefits. That is why you should turn to the team at Tech Heights to ensure your Office 365 migration is flawless, easy and quick so you and your employees can focus on the business.

Why Choose TechHeights?

TechHeights proudly offers a tradition of excellence by serving all the technology needs of our customers. We were founded with a clear focus to proactively evaluate new advances in the technology industry and successfully apply them to our client’s ever-increasing business needs. Each of our services will complement your business and help you achieve your technical objectives. Technology has offered the business world many benefits that can help businesses grow faster and be far more productive. With the help of Tech Heights, you can take full advantage of these new technologies.