Why SMBs Should Utilize MSPs Instead of Hiring Internal IT Folks: The Unique Benefits

IT today has changed from a break/fix model to a bedrock for business success. However, the continuously evolving technology and the adoption of newer services by SMBs have brought a slew of IT complications. Most internal IT teams aren’t equipped to handle them well as they lack the suitable resources and skills. A Managed Service Provider (MSP) effectively covers this gap.

An MSP helps you stay ahead by constantly maintaining and refining your IT infrastructure without incurring overhead costs. Consider our client’s case. It employed the robust SonicWall for protection, but a sophisticated hacker got through it due to a VPN vulnerability. If the client had relied on internal IT folks, the issue would have gone undetected as it occurred outside their working hours. However, our team detected the compromise and acted swiftly, stopping the hacker, isolating the affected systems, and bringing them back in a couple of hours.

Why Is Using MSP More Beneficial Than an Internal It Team for SMBs? 

An MSP’s capabilities are not only at par with internal IT staff but also above them. Take a look at them below

1. Continuous Support

Quick, hands-on assistance is one of the cornerstones of IT management. While your internal IT experts are there to provide such support, an MSP’s team is equally competent to do so at a competitive price.

It offers continuous help with issues such as ongoing monitoring and maintenance. In addition, MSP protects your entire IT infrastructure from problems occurring outside the working hours of your internal IT team or during weekends and holidays.

The coverage spans every day and all days of the week, and issues are handled on priority as and when they arise. This proactive approach resolves potential problems before they cause downtime and compromise an IT system.

Key areas where SMBs get continuous support from MSPs include the following:

  • Remote monitoring and management of the IT system
  • Advanced cybersecurity protection
  • Migration to a cloud environment, like AWS, Google Cloud Platform, and Microsoft Azure
  • Tailored IT strategies to enhance business operations
  • Accessibility to budget-friendly hardware solutions for short- and long-term needs.
  • Backup and disaster recovery
  • Prompt help with cybersecurity attacks

2. Extent of Knowledge

Your IT team uses its expertise to tackle issues related to your company’s specific systems, software, and processes. While this is great for customized solutions, remember that the IT environment is ever-changing. A business’s evolving tech stack also increases the associated issues and threat scenarios.

An MSP works with multiple clients across industries. They are up-to-date with the latest technology, trends, and best practices in IT management, ensuring your applications and infrastructure are secure and geared for high performance.

Reputable MSPs invest heavily in ongoing training certification renewals for their teams, ensuring they have diverse knowledge. They also have a more nuanced troubleshooting mindset and the ability to work under high pressure.

3. Mentality Related to Managing Technology

For SMBs with tight budgets, a proactive approach that optimizes productivity without sacrificing quality is invaluable. MSPs embody this proactive mindset, ensuring that nothing hinders efficiency.

A proactive and preventive mindset defines a managed services mentality. This, in turn, gives you peace of mind about having expertise at hand to work efficiently and cost-effectively.

Protecting your network from constantly evolving threats requires a proactive and multi-layered approach to security. MSPs have a proactive and trustful mindset, so they assess potential loopholes in your IT systems, strengthen defenses, and reduce the attack surface.

In contrast, in-house IT teams work with a firefighting mindset mainly because of their small size and the focus on daily IT necessities. As a result, long-term IT planning and preventive measures often take a backseat.

4. Access to Tools

An internal IT team is equipped with a broad range of tools, but most are geared to the needs of the immediate company they work for. In contrast, MSPs, by necessity, use a diverse tool set.

In fact, a recent survey shows that 36% of MSPs use over 10 cybersecurity tools. They have access to enterprise-grade tools for supporting IT infrastructure at scale. This facilitates automation, remote monitoring, and centralized control, which allow services to be delivered across clients.

Tools like Remote Monitoring and Management (RMM), Security Information and Event Management (SIEM) systems, advanced ticketing solutions, and predictive analytics platforms are typically not a part of an internal IT team’s regular toolkit. The team is also not familiar with emerging fields like AI and IoT, which are used to detect and prevent sophisticated security attacks.

5. Fulfilling Regulatory Compliance

If your business is in an industry with strict regulatory compliance, the support of an MSP is way better than your in-house IT folks. Major security breaches at some of the most prominent organizations have made government and industry regulators require companies to enforce robust security controls.

An MSP’s support for increasing compliance demands is unrivaled. The around-the-clock monitoring and proactive maintenance allow you to meet regulatory requirements and lower the risk of cyber threats. Highly experienced MSPs also enforce a layered security approach and offer ongoing advice about the latest compliance developments.

6. Cost Related to IT Support

Before signing an agreement with an MSP, it’s important to understand the expected return on investment. Typically, an SMB spends 4-7% of its revenue on IT. By outsourcing to an MSP, you can often achieve significant cost savings while gaining access to a wider range of expertise and resources.

Typically, an SMB spends 4-7% of its revenue on IT. Take your firm’s gross revenue and use this percentage to estimate the usual cost of IT for your company. The U.S. Bureau of Labor Statistics reports that benefits comprise 31% of a professional’s compensation package. IT people often demand higher salaries, which translates to additional costs.

Next comes staffing costs. With an MSP, you do not need to invest separately in consultants, network administrators, database administrators, and the like. Instead, you invest in a team of experts for all of this for a fixed fee per month. Moreover, you do not need to spend separately on training and retraining IT staff when choosing an MSP. The service level agreements of MSPs have different tiers, allowing you to select the level of service that corresponds with your business needs and budget.

Downtime related to system outages or attacks is another source of lost revenue. The ongoing monitoring, threat detection, and quick response prevent a company from losing money due to cybersecurity attacks or outages.

Service Provider MSP Internal IT Team
24/7 support Yes No
Depth of knowledge Diverse Company specific
Mentality Proactive Reactive
Toolkit Broad Narrow
Help with Regulatory compliance Yes No
Scalable Yes No
Cost flexibility Yes No

 

Choose TechHeights as Your Managed IT Service Provider 

As an SMB, your primary focus is on product development, customer satisfaction, community building, and navigating your competition. IT efficiency, through our comprehensive managed services, cuts unwanted costs and simplifies processes. You access the needed skills and high-level expertise on-demand and all day, which protects your IT infrastructure and enables seamless scalability. Moreover, our proactive approach based on your needs ensures continued success and growth.

Skill Set Every IT Firm Must Possess

Skill Set Every IT Firm Must Possess
In this ever growing era, we must be one step ahead of all the possibilities and assumptions. Just like in the year 2020, we went through a pandemic that left all of us in doubt and dilemma. During the pandemic, we could not plan things ahead of us because we were unaware of how the situation would go further. But, we somehow adapted to the changes and blended ourselves in. Many businesses closed down, and many new ones entered the industry. The most significant change we all saw was the increased use of technology supporting remote work in many organizations.

Because things were highly unexpected, we were also not prepared for the next step. But thanks to various IT services in Costa Mesa, we were able to rely on them and keep our business up and running smoothly. But as time passed, we became familiar with the situation, and it’s time we get up and running for this new change and accept it by updating ourselves.

Now with so many options for Managed IT services in Orange County and to choose one for our firm, we must be well aware of the various skill sets they have within them. Let us understand the four top must-possess qualities of every IT service provider that can be a win-win for both parties.

Technical Skills: It goes the name that is in IT means you must be well crafted with specialized skills. The technical skills will differ from person to person, which may include having a piece of knowledge about science, maths, or the latest updates to try out new things. These skills are a must when you want to excel or make your way in the IT field.

Communication: This is a quality each individual in every sector must have. Whether it is IT or non-IT, good communication can open many closed doors. However, in IT, good communication means you can make your way smoothly to the other side of the bridge with utmost efficiency. If your service provider has good communication skills, they can easily explain the changes they are implementing in your organization and make you understand its needs and benefits. This way, you can be in the loop and have full confidence.

Curiosity: A curious individual makes their way to unexplored paths and makes them visible to the rest of the world. In the same way, if your service provider is curious about learning new things and implementing them in your strategy, this will help you in attaining the desired goals more efficiently and in less time. If you look out for IT services in Riverside, you will get a list of individuals that can help you with solving your problem of having a reliable IT team. We can also assist you with the same!

Resourcefulness: Knowledge is a waste if you do not have the required hands or minds to bring the plan into action. A good IT service provider must be fully equipped with resources that can help your organization work hassle free. This will not only enhance their productivity but yours also as you and your team will be able to focus on the more crucial tasks that include working for the betterment of the organization.

Though you might have a lot of options available to help you with your IT needs, choosing the one that fits in your checklist is important. We are a team of experts and enthusiasts who are built with skills that will help you in overcoming the distance between your plans and goals. To attain the goal is not the plan, but to attain the goal with effectiveness and efficiency that can lead to future benefits is the plan. And we help you in achieving the same as we help you with strategies that fit your organization right.

If you are looking for IT services that can help your business take a step forward, we can be your upper hand.

Book an appointment today!

Tags: IT services costa mesa, IT services Riverside, Managed IT Services Orange County

Cybersecurity Attacks Can Cause a Problem For Your Organization.

Cybersecurity Attacks Can Cause a Problem For Your Organization.
The generation we are in is all about being digital, which has simplified our lives. As we know, there are always two sides to the story, the good and the bad. With the ease of connected and simplified life comes cyber attacks. These are the most severe hazards of all things going digital. They can strike your computer randomly. So let us understand what a cyberattack is. A cyber attack is an attempt to gain unauthorized access to a computer system, computing network, or third-party computer. Cyberattacks not only hack computers but also seek to disable, destroy or control computer systems in order to delete or run out of data. 

Here are some examples of cyberattacks:

  • Fraud, identity theft, and extortion
  • Phishing, spoofing trojans and viruses
  • Breach of access
  • Stolen hardware such as mobile devices and laptops

These are only a few of many data breaches. The question is, how can you prevent cyber attacks and take care of cybersecurity? This may not be an easy question to answer. With enough research and knowledge, you can protect your system from hacking and prevent data from being deleted or stolen. You can be assured that your network and the data are safe with TechHeights IT services. We will discuss the many ways we can help you keep your data and devices safe.

  • Your staff should be well trained. Most of your cyber threats can be mitigated if the employees are well-informed and well-trained. Your employees are one of the best ways cybercriminals can get your data. This can be done by sending fake emails to employees or asking for personal information or access to files. It is important to train your employees and make them aware of fraudulent activities. Your staff must be educated and asked to verify the links they click on before clicking them. They should also check the email address that the emails are coming from before sharing any information which could create a risk to the company or them.
  • Make sure your software is up-to-date: Cyberattacks are most likely to occur when systems or software aren’t updated. Cybercriminals could take advantage of this weakness. Once these criminals have gained access to your system, it can be challenging to find the right information. This could lead to data destruction or exploitation. IT support in Irvine is necessary as they can assist you with software updates and keep you up to date with the latest trends.
  • Back up your data regularly: Data is an essential asset for any company. You must ensure that your data is always backed-up in case of an unplanned disaster. It is not an extra activity. Think of it as insurance or an investment that will help you protect your data. IT services in Santa Ana can be easily accessed to assist you in keeping your data safe and sound.

These are just a few of the many ways you can protect your data and systems from cyber security. TechHeights does more than just help spread awareness. We also assist you in solving the problem. We are here to help ensure that no organization is a victim of a cyberattack.

Tags: IT services in Santa Ana, IT support in Irvine

5 Ways TechHeight’s Team Supports Your IT Firm

5 Ways TechHeight’s Team Supports Your IT Firm
Still, counting on in-house IT professionals to maintain your IT network? If yes, it’s time to reconsider your practice. Outsourcing IT support services to a third-party provider lets you focus on your business’s core objectives, save on overhead costs, and maximize productivity.

For Managed IT Services in Orange County, you can rely on TechHeights. It’s a professional firm presenting a comprehensive range of solutions, like cloud services, IT security and compliance, and VoIP services for firms to manage their business with ease and safety. Let’s discuss the service provider’s significant offerings in brief-

Services Provided by TechHeights

TechHeights has been operating since 2007 and now has more than 12 years of experience in crafting tailored strategies to resolve the business’s unique challenges.

Managed IT Services

A certified team at TechHeights understands that every business is different and so are their needs. Hence, we provide services that are the right blend of creativity and innovation, developed keeping in mind the requirements of the clients to help their business flourish.

Now, you might be thinking, what is all included in the Managed IT services? Well, its broader term consists of network design & implementation, including Router, Switch, and Firewall Configuration, WiFi implementation, Private Cloud Services, Office 365 Migration, and constant maintenance of the current IT setup.

Cloud Services

Cloud services are a wide range of on-demand services provided to a company or individual over the Internet. For best-in-class services, choose TechHeights as they deliver cost-effective services that also focus on infrastructure security, manageability, and prevalent cost-cutting.

IT Compliance and Security Services

IT compliance ensures security from online threats, as well as secures the confidentiality and integrity of a company.

TechHeights can design & implement a customized IT security plan considering your organization’s specific security needs. Our experts can help with HIPAA, ITAR, PCI-DSS, SOX, and ISO:27001 compliance.

VoIP

VoIP means Voice Over Internet Protocol. It is a group of technology that helps to deliver multimedia communication over the Internet. This technology works by converting analog signals into digital signals for transmission through the internet.

TechHeights have well-experienced technicians who will help you choose, learn, and implement the VoIP system in your organization.

CRM Services

TechHeights offers CRM solutions to empower employees to better understand and engage with their customers. It also enables users to manage, automate and synchronize sales, customer service, and marketing efforts.

How IT Services by TechHeights Will Help Your Business

Clients prefer to work with companies that are proceeding with the flow of technology change. Choosing us for IT Services in Irvine can be beneficial in the following ways.

  • Data Management: These days, businesses have so much data stored in their systems. For such business owners, it’s imperative to manage and store it properly because any mishap or misplacement can bring catastrophic consequences. An expert IT service provider like us can help you easily handle and protect your business’s confidential information.
  • Easy Problem Solving: We deliver our clients state-of-the-art hardware and software for better performance. Smart software (generally not accessible to small firms due to financial or other constraints) helps in solving complex problems with ease by enabling them to collect and organize data with minimum effort.
  • Security: Now, the internet is not a safe place; Many threats & viruses can easily leak your company’s data once it enters the system. TechHeights provides a wide range of security solutions to protect your system from viruses, malware, and internet threats.
  • Better customer support: Startups have a limited number of employees to deliver services, and audience reach continues to grow, making it challenging to keep up with the growing volume of customers’ questions and concerns. But with a reliable IT system, hiring remote staff to complete the existing business team of support representatives is possible.
  • Extensive Monitoring: It is essential to monitor the performance and progress of the business’s internal operations and customer reach efforts at all stages. TechHeights IT consulting services can help streamline key business activities, including quality control improvements, internal audits, etc.

Conclusion

It’s possible that small or mid-size businesses may not have access to the latest technological tools and systems, but they can leverage all of them by simply reaching a prominent provider of IT Support in Orange County.

TechHeights can provide you with the required push in the IT sector that your business needs. Our flexible, scalable, and cost-effective IT solutions & Cloud Services in Anaheim can help your business grow. Call (888) 600-6070

Tags: Cloud Services Anaheim, IT Services Irvine, IT Support Orange County, Managed IT Services Orange County

How Your Small Business Can Benefit From NIST Compliance?

How Your Small Business Can Benefit From NIST Compliance?

Are you a small business owner? It becomes very daunting to try to establish a name for your business. One is often plagued by the thought of getting lost in the myriad of businesses accommodating the same needs of the consumers. The fear of being vulnerable to frauds and hacks is constantly on your mind.

The United States assists and holds your hand to make you move towards success to alleviate your problems. NIST Compliance is one such effort of assistance by the U.S Government. Experts helping with Managed IT Services in Irvine provide you with the services to be able to comply with NIST.

Here are the ways your small business can benefit from NIST Compliance but before that let’s learn a little about NIST Compliance.

About NIST Compliance…

Companies that offer services/products to the federal government need to fulfil certain security mandates set by NIST.

The compliance demands following the NIST guidelines and confirming that the business remains in compliance as time goes on. This often incorporates making adjustments as the business’s vulnerabilities shift and as the cybersecurity landscape grows.

Staying in compliance helps cover the data and the people whose lives the data represents and impacts. Besides all, NIST compliance also allows an organization to conform to the Federal Information Security Management Act (FISMA) standards, which promotes information security as it influences the U.S. government.

How NIST Compliance Benefits Small Businesses
You Get Quality of Cybersecurity That Is Widely Adopted While working on your business’s cyber security, the chances are that you have left a few steps that would otherwise lead to a protected data system. With NIST Compliance, you can check your system thoroughly to uncover cyber security loopholes. You can make required amends in your data system when such loopholes are found.

You Can Work With the Government and Many More Companies

Having NIST Compliance is a prerequisite if you want to expand your business. With the NIST Compliance Certificate in hand, you are now eligible to work with the government and companies already associated with deals with the U.S Government.

Helps You Attain the Trust of Your Stakeholders

Your stakeholders want to be assured that you are on the right track to building a business. Having NIST Compliance helps you gain the confidence of stakeholders that you are dedicated to protecting your business legally while also taking steps to gain new heights.

NIST Compliance Is Suitable For Your Business

While the core of NIST Compliance remains the same, providing world-class data security. The Compliance in itself is flexible enough to meet the requirements of all businesses irrespective of the sector and size. Professional IT Service Orange County is a requirement for passing the compliance assessment.

NIST Compliance Makes You Updated With Regards To Cyber Laws

Laws and regulations regarding securing your database are constantly changing. NIST Compliance evolves with changing laws, thus keeping you updated with the present cyberspace.

NIST Compliance Helps in Getting Customers

A NIST Compliant Business starts to achieve the trust of potential customers to protect customer data. It, in turn, urges individuals to become customers since the best security system supports the data system.

Cybersecurity Is Ensured At All Times

A NIST Compliance requires small businesses to stay true to their commitments of having cyberspace walled up at all times.

Conclusion

Experts for IT Support in Newport Beach help you in the task of constantly striving to comply with standards outlined by NIST. They will help you be one of the best in cybersecurity, causing a rise in your sales, and you can eventually expand your business.

By Being compliant with NIST, you are building blocks of being compliant with other Acts as well, which, when complied with, will make your business bring in more faith. You can now take part in bidding for taking over the completion of government projects. It can help your business to get a widened opportunity for soaring higher.

Our certified and experienced team, with proven project implementation methodologies, can help you with NIST Compliance too. Call us on (949) 565-3530 today!

Tags: IT Support Newport Beach, Managed IT Services Irvine, Managed IT Services Orange County

How Safe Are Managed IT Services For Your Organization’s Safety?

How Safe Are Managed IT Services For Your Organization’s Safety?

For the last couple of years, providers offering Managed IT Services in Riverside have become prevalent among small and large businesses. After all, everyone wants a professional helping hand capable of taking care of their day-to-day IT needs. And while there are various benefits of hiring these services, one can wonder – are these Managed IT Service providers safe for their organization’s safety? Yes, they are!

Today, we are here to discuss why we think you can rely upon these experts for safety. So let’s get started!

Reasons Why Such Services Providers Are Safe For Your Organization

We cannot say that all IT service providers will be safe. But most of these are considered very professional and secure while handling an organization’s security and IT needs.

Here are some of the reasons. Read on!

  • Firstly, whenever you think an IT service provider might be unsafe for your organization, it is necessary to remember that all these MSPs have multiple cybersecurity layers. And most of the time, their security system is much more secure than the system your company is using right now. So you do not have to worry about your information being leaked to a third party or hacked.

These levels of cybersecurity include various applications, firewalls, and more for the constant monitoring and protection of important and sensitive data.

  • Data hacking, application failures, or complete network collapse can affect any organization. And the repercussions of these failures can be catastrophic. If you engage an external company to address your IT needs, they will take care of every aspect, including backing up and syncing data to ensure minimum downtime. Experts plan and implement several useful tools to help businesses recover from a malicious cyberattack and tech disaster.
  • Top-notch and upgraded technology systems help businesses achieve operational efficiencies and improved productivity. No matter the extent of your business and what computer or network system your firm uses, after some time, IT equipment will require upgrades, maintenance, and repair to ensure continuous workflow. Tech experts employ reliable, proactive solutions to keep your systems and network running at optimum levels.

Note

While we ensure that IT services in Santa Ana will be safe for your organization, we always suggest choosing someone experienced and reliable. These factors will contribute to their professionalism and ensure that they take your organization’s safety very seriously.

We suggest checking an IT service provider’s online reputation before hiring them for the best results. Check out their social media pages, LinkedIn profile, and Google reviews. These reviews will tell you whether other customers found them safe and reliable.

Conclusion

Thus, we can conclude that a managed IT services provider is safe for your organization’s safety. Moreover, experienced professionals take their jobs seriously and will not disappoint you. So what are you waiting for? Outsource your company’s IT handlings today. We, TechHeights, have been in the business for many years and have helped many businesses flourish with the best IT support. Whether you need complete network installations, system maintenance & upgrades, network security & compliance, or cloud services in Orange County, we can help. Call (888) 600-6070 for a free assessment

Tags: Cloud Services Orange County, IT Services Santa Ana, IT Support Orange County, Managed IT Services Riverside